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Post by Admin on Oct 8, 2014 7:53:31 GMT -8
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Post by Thomas Roth on Dec 22, 2014 15:58:20 GMT -8
When did Vidanta become part of Mayan Palace? They are not mentioned on our older documents
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Post by Admin on Dec 24, 2014 10:29:10 GMT -8
Hi Thomas,
Grupo Vidanta is the corporation that includes resort development, golf course development etc. Mayan Palace is one of the resorts owned by Grupo Vidanta.
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Post by wrongguy on Jun 5, 2015 5:03:28 GMT -8
when are you going to address my complaints and refund my money!!!
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Post by Admin on Jun 5, 2015 10:43:37 GMT -8
when are you going to address my complaints and refund my money!!!
Hello, Thank you for reaching out to us. We will gladly share this with the proper management and a Member Services representative will contact you. We look forward to changing your current perception about our services and help you make the most out of your membership with us.
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Post by shanta waugh on Jan 18, 2016 2:34:30 GMT -8
I bought a timeshare just this past december. I was already on the fence about it when alot of financial discrepancies started to occur, one of which being them charging my credit card account a whole month early. Before I left Mexico I cancelled the contract. The customer care staff were friendly up until I gave my final NO to the deals they gave to intise me back. Now it's nearing mid January, weeks after the last day they said it would take get my money back, and over a month since I cancelled the plan AND I STILL DON'T HAVE MY MONEY. On top of that, I have had to start repaying the credit companies back. Horrible! This company has put such a bad taste in my mouth regarding all timeshares. Each time I call customer care to inquire about repayment I am on hold for over 20 mins(MINIMAL) and then I get some off the wall story after another. One lady told me the money was already deposited! More lies. This has been such a nightmare.
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Post by Admin on Jan 18, 2016 15:55:38 GMT -8
Hello Shanta, We truly regret that your experience with us was different from what you had expected. We will be pleased to further investigate this unusual delay. For that reason, one of our Member Services specialists will reach out to you and hopefully, this will be completed promptly. Feedback from our members and guests is always welcome and encouraged, as it helps our team continue to provide the very best care and support. Thanks for bringing this to our attention.
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Post by Bev and Paul Arbec on Jan 25, 2016 7:05:05 GMT -8
Not sure if this is the forum but we recently purchased into the vidavacation "program". Upon completion after a very long day we tried to email our questions to the email address provided and found out it was not a legit email...certainly raises other questions - we have tried for a week to get someone to call us with no success. Not a way to run a business. We were at Neuvo Vallarta...
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Post by Admin on Jan 25, 2016 10:23:16 GMT -8
Hello Bev and Paul,
We are sorry for the inconvenience.
We will request for the proper area to reach out to you as soon as possible to clarify your concerns and help you plan your next vacation. We appreciate your patience! Thank you!
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Post by deboracorreabh on Feb 8, 2016 12:57:15 GMT -8
We have been members for many years and we would like to know if we can exchange our week for other places outside of Mexico, and if we can transfer our contract to our children (above 18).
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Post by Admin on Feb 12, 2016 11:20:44 GMT -8
Hello Debora,
Thank you for your message.
Please contact our Customer Care Centre and they can better answer all your questions. Our representatives will gladly provide you with all the exchange options available with your membership to discover the world, as well as the proper details on how to proceed with the transfer. Thank you!
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Post by twodrs on Apr 5, 2016 12:41:23 GMT -8
We are owners at Nuevo Vallarta and appreciate this way of asking questions or adding comments. For your planned newsletter for NV, we would appreciate updates on changes that are occurring. Our last visit was in January 2016 and were surprised to find the previous main entrance to the resort closed. We enjoy the resort restaurants but also like some of the restaurants outside. It would have been nice to know about things like that as they occur. Will that entrance be re-opened in the future?
Thank you
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Post by Cindy on Jan 15, 2018 11:05:12 GMT -8
We are members staying at the Mayan Palace. Is it true that we cannot enjoy the lazy river because it is located near the Grand Mayan? And yet, the Mayan Palace has the best pool near the beach and people from the grand Mayan can swim there? Talk about unequal segregation.
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Post by eroruzud on Sept 17, 2019 6:42:50 GMT -8
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Post by eroruzud on Sept 17, 2019 6:45:33 GMT -8
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