Post by Db on Apr 21, 2016 21:27:47 GMT -8
I initially purchased at the Bliss, then Grand Mayan, then Grand Luxx (terrible terrible mistake). Initially when making the upgrade to my contract accounting made an error and started billing usage fees on odd years. After many phone calls and emails I finally sent a copy of my contract to customer service who said they had corrected their error and I should be billed on even years-WRONG. My account was frozen when I tried to make my next reservation. More emails, phone calls, and receipts sent to fix the problem--WRONG. I was still being billed on both odd and even years. Upon arrival we could not receive the Grand Luxx wrist bands for the first 5 days of our vacation. Finally on the fifth day customer service found the error and we received the appropriate wrist band with 2 days left on our vacation. Finally customer service and accounting had corrected the error--WRONG. I just received a bill for a usage fee for this year 2016 that was paid in Nov 2015 three months early for 2016. Now more phone calls, emails and I'm sure sending a copy of my paid receipt. There is absolutely no communication between accounting, customer service and contracts. This continues to happen time after time. Incompetent does not adequately describe managements inability to correct this situation.